Place your order over the phone:
+34 678432504   •   +44 (0)7591419263
Remember that you do not need to have a PayPal account to pay by card.

This page lays out the terms and conditions of The Best Iberian Ham, S.L. website www.bestspanishham.com, including the terms and conditions of sale from the online store.

Privacy Guarantee

In compliance with Law 34/2002 of July 11, Services Information Society and Electronic Commerce, “The Best Iberian Ham, SL.” is a company legally established in Spain and registered in the Mercantile Registry of Salamanca at Volume 410, Folio 119, Section 8, Sheet SA-13751, Inscription 1, with registered office at C/ Gran Vía, 2, 2ºA, 37001 Salamanca, Spain, CIF: B85858579.
In accordance with the provisions of Law 15/1999 of December 13, on Protection of Personal Data, which regulates rights to information in the collection of data, your personal data will be collected for the sole purpose of providing our services in electronic commerce. Under no circumstances will “The Best Iberian Ham, SL” pass on your personal information to third parties. Upon entering your data you consent freely and unequivocally to transfer your data for specific treatment to “The Best Iberian Ham, SL.” You may object to the processing of our data for advertising purposes and may exercise your rights of access, rectification, cancellation and opposition in accordance to current legislation by written notice to the following email address: info@bestspanishham.com

Shipping & Returns Warranty

Deliveries within the EU

Shipments are made within 5-6 working days for EU for Bone In hams and up to 10 working days for Sliced products.
For orders above 50Kgs please contact us at: +34 91 5648259 or 678 432 504. Or you can send us an email using the following email address: info@bestspanishham.com.
 
11€ Delivery on all orders Over 250€ for the following contries: Austria, Belgium, Denmark, France (mainland), Germany, Holland, Italy (North), Luxembourg and Portugal.
 
15€ Delivery on all orders over 250€ for: United Kingdom and Italy (South).
 
Shipping charges are shown below for orders between 0.5-50Kgs:
 
Country Up 3 kg Up 5 kg Up 7 kg Up 10 kg Up 15 kg Up 20 kg Up 30 kg Up 40 kg Up 50 kg
Austria 15,2 € 15,2 € 15,4 € 22,8 € 23,7 € 24,2 € 26,9 € 31,3 € 33,1 €
Belgium 15,2 € 21,3 € 21,4 € 22,8 € 23,7 € 24,2 € 26,9 € 31,3 € 33,1 €
Denmark 14,9 € 20,9 € 21,0 € 22,4 € 23,3 € 23,8 € 26,4 € 31,0 € 32,8 €
France (mainland) 14,8 € 20,9 € 21,0 € 22,3 € 22,9 € 23,2 € 25,4 € 33,8 € 36,3 €
Germany 13,6 € 19,8 € 19,9 € 21,1 € 22,1 € 22,7 € 24,7 € 34,9 € 38,1 €
Holland 14,4 € 20,4 € 20,5 € 21,8 € 22,8 € 23,3 € 25,9 € 30,4 € 32,2 €
Italy (North) 15,7 € 21,8 € 21,9 € 23,3 € 23,9 € 24,2 € 26,5 € 35,0 € 37,5 €
Italy (South) 18,3 € 24,4 € 24,4 € 26,0 € 26,6 € 27,0 € 29,4 € 38,1 € 40,6 €
Luxembourg 15,2 € 21,2 € 21,4 € 22,8 € 23,8 € 24,4 € 27,3 € 32,3 € 34,3 €
Portugal (mainland) 12,0 € 18,0 € 18,0 € 18,8 € 20,0 € 20,0 € 23,3 € 24,4 € 25,7 €
United Kingdom 18,8 € 24,9 € 25,0 € 26,5 € 27,2 € 27,5 € 30,0 € 38,7 € 41,2 €

 

 

               
Country Up 3 kg Up 5 kg Up 7 kg Up 10 kg Up 15 kg Up 20 kg Up 30 kg Up 40 kg Up 50 kg
France (Córsica) 31,4 € 37,5 € 37,6 € 40,0 € 40,7 € 41,0 € 44,4 € 54,0 € 56,5 €
Portugal (Azores and Madeira) 42,8 € 48,8 € 67,2 € 67,2 € 117,6 € 117,6 € 160,9 € 260,1 € 359,3 €
Ireland 27,4 € 33,5 € 33,6 € 35,7 € 36,3 € 36,6 € 39,6 € 48,4 € 50,6 €
                   
                   
Country Up 3 kg Up 5 kg Up 7 kg Up 10 kg Up 15 kg Up 20 kg Up 30 kg Up 40 kg Up 50 kg
Finland 26,0 € 32,1 € 32,3 € 34,5 € 35,0 € 35,5 € 38,5 € 50,9 € 64,6 €
Sweden 22,9 € 29,0 € 29,1 € 31,1 € 32,0 € 32,5 € 35,8 € 48,3 € 51,9 €
 
Country Up 3 kg Up 5 kg Up 7 kg Up 10 kg Up 15 kg Up 20 kg Up 30 kg Up 40 kg Up 50 kg
Estonia 25,6 € 31,9 € 32,1 € 32,5 € 33,2 € 33,8 € 35,1 € 44,1 € 47,2 €
Lithuania 19,0 € 25,2 € 25,5 € 27,2 € 27,7 € 28,3 € 30,9 € 36,7 € 38,8 €
Slovakia 17,0 € 23,0 € 23,5 € 24,8 € 25,8 € 25,8 € 28,0 € 31,1 € 33,6 €
Slovenia 18,0 € 24,0 € 24,5 € 25,8 € 26,5 € 27,1 € 30,4 € 33,1 € 34,5 €
   
Country Up 3 kg Up 5 kg Up 7 kg Up 10 kg Up 15 kg Up 20 kg Up 30 kg Up 40 kg Up 50 kg
Cyprus 33,9 € 48,1 € 58,6 € 79,2 € 107,4 € 135,6 € 204,4 € 280,7 € 344,6 €
Greece (Athens and Piraeus) 30,3 € 44,5 € 54,8 € 70,2 € 95,9 € 121,6 € 173,0 € 224,4 € 275,8 €
Greece (rest) 34,5 € 48,8 € 59,2 € 74,8 € 100,9 € 126,9 € 179,0 € 231,1 € 283,2 €
Malta 35,2 € 50,2 € 59,3 € 72,9 € 97,3 € 120,0 € 167,1 € 214,2 € 261,3 €
                   
Country Up 3 kg Up 5 kg Up 7 kg Up 10 kg Up 15 kg Up 20 kg Up 30 kg Up 40 kg Up 50 kg
Bulgaria 28,2 € 36,3 € 37,0 € 37,0 € 37,7 € 38,3 € 39,3 € 41,2 € 44,1 €
Czech Republic 15,3 € 21,3 € 21,7 € 22,8 € 23,2 € 23,5 € 25,5 € 28,4 € 33,4 €
Hungary 18,5 € 24,5 € 24,8 € 26,2 € 26,6 € 26,9 € 29,1 € 31,5 € 36,5 €
Poland 15,9 € 21,9 € 21,9 € 23,1 € 23,3 € 23,4 € 24,9 € 28,1 € 28,8 €
Romania 22,8 € 28,8 € 29,3 € 31,0 € 31,5 € 32,0 € 34,5 € 38,1 € 40,7 €
General

Delivery procedure:

  • Goods are delivered by hand as directed by the purchaser.
  • If there is no one present at the time of delivery, the carrier will leave a note and return the following day.
  • In the event of a second attempt at delivery failing, the carrier may try a third time. If the third attempt is also unsuccessful, the product will be returned.
If you are interested in online tracking, please send us an email (info@bestspanishham.com), and we will give you a reference number.
If express delivery is required please contact +34 91 5648259 or 678 432 504 or send us an email using the following email address: info@bestspanishham.com.
If goods are received in sub-standard condition or if the delivery is incomplete, the client must report this upon delivery in the delivery note.

Cancelation and Refund Guarantee

You may exercise your right of withdrawal, in accordance with the provisions of Law 7 / 1996 of the Retail Trade. The purchaser has a period of 7 working days after receipt of the product, to withdraw from the contract without reason. This applies so long as both the packaging and the product are in perfect condition, have not been tampered with, without fault or damage by external events or other circumstances that could result in impairment of the product, in particular the packaging being opened by the purchaser. The procedure is to contact our customer services at: +34 91 564 825 967 or +34 678 432 504 or info@bestspanishham.com indicating the order number. We will then send an agent to collect the goods provided during business hours, which must be returned with each delivery order and the invoice issued by “The Best Iberian Ham, SL”. After verifying that the goods are undamaged and comply with the above conditions the full amount paid for the product will be returned to the purchaser by the same means by which payment was made. Costs of return shall be borne by the buyer, as established by law 7 / 1996.
If the product falls below the required sanitary standard so as to be consumed without risk to health the product must be returned within 10 working days from the date of delivery. In such a case return shipping costs and delivery shall be borne by “The Best Iberian Ham, SL.”

Backlog claim to serve

If you or the recipient does not receive your order within the given time-limits, you should contact our commercial service (+34 91 5648259 or info@bestspanishham.com) in order to expedite delivery.

Warranty Purchase System – Secure Pay

Payment methods:

A- By PayPal

B- By credit card in our virtual POS:
  • Cards accepted: Visa and MasterCard.
  • Card number, expiration date and card security code (the last three digits on the signature strip on the reverse of the card) must be provided.
  • The purchase is made via secure pay (buy safe, please read below Secure Electronic Commerce).
C- Bank transfer:
  • Bank Account Holder: The Best Iberian Ham, SL.
  • Bank Account Number: The Best Iberian Ham, SL N º:0081/0085/60/0002355643.
  • IBAN: ES1800810085600002355643.
  • Swift/BIC- Code BSABESBBXXX.
  • Address of financial institution: Banco Sabadell- Office 5161 - Madrid 
    C/ Victot Hugo, 2- 28004 Madrid (Spain).


Secure Electronic Commerce

The Best Iberian Ham operates under strict security measures to ensure the confidentiality of information provided by purchasers.

We offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

It's easy and only takes a few moments to activate your card. You can activate on the secure Visa site or at your participating issuer's site. However you activate, your information is protected.

Once your card is activated, your card number will be recognized whenever you shop at a participating Verified by Visa merchant. You will enter your password in the Verified by Visa window, your identity will be verified and the transaction will be completed. In stores that are not yet Verified by Visa enabled, your Visa card will continue to work as usual.

Look for the Verified by Visa symbol, and you'll know where you can shop online with extra security.

Taxes


All prices of products and services are in Euros and are inclusive of VAT (value added tax). Purchases will be delivered within the territory of any of the member states of the European Union and are subject to VAT if the recipient is VAT taxable. Purchases to be delivered to the Canary Islands, Ceuta and Melilla are exempted from VAT.

Applicable law and jurisdiction

The General Conditions shall be governed by the provisions of Spanish law. For any questions which may arise between the parties regarding the interpretation and enforcement of this document, both parties agree, expressly and with waiver of any other jurisdiction that might correspond, to submit to the jurisdiction of the Courts and Tribunals of Madrid.

Legal Notice

“The Best Iberian Ham, SL” website aims to provide general information to the public about Iberian products and facilitate their marketing.

"The Best Iberian Ham SL” reserves the right to make unannounced changes we deem appropriate on our website; we may change, remove or add both the content and services we provides and the way they are presented or located.

By accessing this website you agree that “The Best Iberian Ham, SL” will not be responsible for any consequences or damage arising from such access or misuse of the information on the Web, or access to other materials on the Internet through links with this website.

“The Best Iberian Ham, SL” makes every effort to avoid error in the contents of the website. "The Best Iberian Ham, SL” does not guarantee or accept liability for any consequences arising from errors in the contents appearing on this website, provided by third parties.

“The Best Iberian Ham, SL” accepts no responsibility whatsoever for the content, activities, products and services that can be accessed through electronic links directly or indirectly through our website. The presence of links on the website of “The Best Iberian Ham, SL”, unless stated otherwise, is purely informative and is in no case a suggestion, invitation or recommendation from us. These links do not represent any kind of relationship between “The Best Iberian Ham, SL” and the individuals or business owners of the websites which can be accessed through these links. "The Best Iberian Ham, SL” reserves the right to withdraw unilaterally and at any time the links that appear on its website.

“The Best Iberian Ham, SL” takes no responsibility for the content of any forum or debate in cyberspace (chat), bulletin boards or other types of transmissions, which are linked to this website and will cooperate, if required by court order or relevant authorities in the identification of persons responsible for those contents that violate the law.

“The Best Iberian Ham, SL” excludes all liability which might arise from the transmission of information between users. The responsibility for the information released on this website is exclusive to those who release it. Any data that users submit to or via our website or other point of access controlled by "The Best Iberian Ham, SL" which violates the property rights of others, and whose content is threatening, defamatory, obscene, pornographic, or involves the transmission of any other material which constitutes or encourages conduct that would be considered a criminal offense, is prohibited.

“The Best Iberian Ham, SL” reserves the right to prevent or prohibit access to any Internet user who enters onto our website any content contrary to law or morality, and reserves the right to take legal action which we deems appropriate to avoid this type of behaviour.

The copyright of the material on this site is owned by “The Best Iberian Ham, SL”. The availability of such material does not imply license to reproduce and / or distribute and this is not permitted without the prior written consent of “The Best Iberian Ham, SL.”